Shipping Policy

Shipping Policy

This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from croimenik.com, operated by JUSTUS AS.

1. Shipping Locations

We currently ship to most countries within the European Union (EU) and select international destinations. If you are unsure whether we deliver to your location, please contact us before placing an order.

2. Processing Time

• Orders are typically processed within 1–3 business days (excluding weekends and public holidays)

• You will receive a confirmation email once your order has been shipped

Note: During high-volume periods (e.g., holidays, promotions), processing may take slightly longer.

3. Shipping Methods & Estimated Delivery Times

Please note that these are estimated timeframes and may vary due to customs delays or courier issues.

4. Shipping Costs

Shipping fees are calculated at checkout based on your location and order size. Free shipping may be offered for orders above a specific threshold, as displayed on our website.

5. Tracking

Once your order is shipped, you will receive an email with a tracking number and a link to monitor the status of your delivery.

6. Customs, Duties & Taxes

• For international orders, the customer is responsible for any customs duties, taxes, or fees charged by the destination country

• These charges are not included in the item price or shipping cost

JUSTUS AS is not responsible for delays caused by customs procedures.

7. Failed Deliveries

If a package is returned to us due to an incorrect address or failure to claim it from customs or the post office:

• The buyer is responsible for additional shipping fees to re-send the order

• No refunds will be issued for shipping costs in such cases

8. Shipping Issues

If your package is delayed, missing, or damaged during shipping, please contact us immediately with your order number and details.

We will work with the carrier to resolve the issue and ensure your satisfaction.

9. Contact

For shipping-related inquiries, reach out to:
📧 support@croimenik.com
📞 +45 52735122
Operated by: JUSTUS AS, Oslo, Norway